Although we strive to ship your order per the guidelines below please note that sometimes your order may be delayed due to circumstances beyond our control. Many of our products are living creatures and Live Rock that must be harvested from the sea floor well over 12 miles from land, depending on weather conditions we may not be able to fill orders promptly. There may be other extenuating circumstances where it is unsafe for our divers to dive. In any case, if any of these circumstances should arise we do try and keep our customers informed, if you have any questions you are welcome to Contact Us.
Arrive Alive Guarantee
Buy with confidence. If your fish, coral, plant, or invertebrate doesn't arrive alive we'll credit your account. All aquarium livestock is hand-picked, carefully screened for size and exceptional color, quality, and health by our experts. We guarantee that all livestock will arrive alive or we will issue a store credit for the purchase price of your lost item.
We try to reply to all emails within 24 hours, normally it is much faster.
We ship via UPS Mon-Wed for most items and can ship Airlines any day. Just let us know when you would like to receive it.
For orders under $25 we do charge a $5 Handling Fee, orders over $25 are not charged any Handling Fee.
We may offer Free Shipping on some orders, see Current Promotions for details, (Excluding Live and Dry Rock) With our Free Shipping, this is good for Airlines (anywhere in the US) and Ground (FL, AL, GA etc.). We will normally upgrade your order to 2nd Day in most cases, at no extra cost to you, however sometimes places like CA, WA and OR the cost of shipping is extremely high. In which case we will give you a regional credit toward shipping. We also allow your to upgrade your shipping to Overnight for a nominal fee.