Although we strive to ship your order per the guidelines below please note that sometimes your order may be delayed due to circumstances beyond our control. Many of our products are living creatures and Live Rock that must be harvested from the sea floor well over 12 miles from land, depending on weather conditions we may not be able to fill orders promptly. There may be other extenuating circumstances where it is unsafe for our divers to dive. In any case, if any of these circumstances should arise we do try and keep our customers informed, if you have any questions you are welcome to Contact Us.
Arrive Alive Guarantee
We try to reply to all emails within 24 hours, normally it is much faster.