We strive to supply only the best and healthiest specimens for your aquarium, in doing so we do provide an Arrive Alive Guarantee. If you receive a shipment and have any DOA please follow the following procedure.

Some items like snails and hermits may appear to be DOA but are actually in a dormant state due to the rise of pH during shipping. Please begin to acclimate SLOWLY and you should see them spring back to life. We provide full instructions and materials for drip acclimation as this is by far the best way to acclimate new creatures to your tank.

Please take a photo of the DOA still in the packaging (when available), and also a photo of the box it was shipped in. Go to Contact Us and complete the form, photos must be included. Once we receive the claim we will contact you with options

Please provide the following info when submitting a claim: 
  • Clear, identifiable pictures provided for each animal claimed DOA.
  • A clear picture of the original packaging that contained the shipment.
  • All claims must be within 12 hours of receiving the order.
  • Requests submitted without all of the above will not be processed.
 

PLEASE NOTE

We do not cover the cost of shipment of animals claimed under our DOA guarantee.
We reserve the right to require the expired animal to be shipped back to Salty Bottom Reef Co. 
The death of an animal that occurs due to tank incompatibility is not covered under our guarantee.
Acclimating marine life in any type of styro-foam container will void the guarantee.
Also note--during cold weather, live item(s) will slow significantly in response to the cold.
SLOW acclimation is a must for success. We recommend a minimum of 2 hours of drip acclimation for best results.
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